Frequently Asked Questions
Everything you need to know about your Nana Jacqueline experience.
When will my order be shipped?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain delicate silk items and sale pieces may be final sale.
How do I determine my size in Nana Jacqueline?
Our designs often feature a signature slim fit. We recommend referring to the specific size guide on each product page or contacting our customer care team for personalized fit advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international duties and taxes are the responsibility of the customer.
How should I care for my silk and lace garments?
To preserve the quality of our luxury fabrics, we recommend professional dry cleaning only. Avoid contact with abrasive surfaces and store in a cool, dry place away from direct sunlight.
Can I modify or cancel my order after it is placed?
As we strive to process orders quickly, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.